Agenda
Day 1 - ILS Software Training
Best Practices: Effectively Managing the Software for Your Account Holders
- Daily process management: imports, limit calculations, export file
- User access, role definitions and assignments
- Log review for system health and audit tracking
- Best practices for software maintenance
Relationship Management: Communication Strategies Designed for Overdraft, Reg. E and Heavy-User Follow Up
- Letter and call strategies to support overdraft account management
- Letter and call strategies to support your Reg. E follow up needs
- Letter and call strategies to support your heavy user outreach program
- Documentation of account level interactions (letters and calls)
- Search functionality for review of account specifics with respect to limits and communication strategies
- Repayment plans – including daily and monthly reporting
Compliance and Regulatory Needs: Understanding the Reporting Capabilities of ILS
- Overdraft reports – complete management of your discretionary program with a single reporting tool designed to be archived for database tracking
- Follow up with your accounts based on Reg. E decision code and debit decline activity
- Heavy user reporting designed to support your internal communication strategies and current regulatory guidance
Reporting
- Custom Reports: using data elements within ILS to create customized reports designed to maximize your program
- Report Scheduler
Day 2 - Overdraft Roundtable
- Compliance review
- Legal and regulatory update
- Compliance considerations for your overdraft program
- Update on current industry legal issues as well as regulatory update on current guidance/issues
- Velocity best practices on overdraft management
- Review of key metrics along with peer performance statistics
- Review of ILS reporting available for management and staff education on your program performance
- Review of reporting and communication tools for ongoing support of your overdraft program
ILS Training Events
Comprehensive training for Intelligent Limit System® clients.
CPE Credits
Executive Summit: Earn up to 5 CPE Credits
Program Level: Overview
Prerequisites/Advance Preparation: None
Delivery Method: Group Live
Field of Study: Management Services
For more information regarding administrative policies such as complaint and refund, please contact our offices at 954-847-5800.
Learning Objectives:
- Responsible overdraft management and the future of overdraft
- How leveraging your existing data can pay dividends
- The urgent need to provide short-term consumer liquidity
- Innovative account acquisition through multiple channels
- The critical roles of onboarding, engagement and reacquisition in the account life cycle
- Why small business loans make sense for your institution
Velocity Solutions is registered with the National Associate of State Board of Accountancy (NASBA) as a sponsor of continuing professional education on the Nation Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE Credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through it’s website: www.nasbaregistry.org.